IT support

Managed IT Services

One call. One team. Everything covered.

Most helpdesks wait for you to call. Techneaux is already working on it. We deliver proactive, expert IT solutions for software, hardware, and everything in between.

DOWNTIME CALCULATOR
IT BUYER'S GUIDE
24/7
tech support
9+
services offered
1
place for all your needs
why techneaux

What Makes Us Different

Every IT company claims to be responsive and reliable. Here's what actually sets Techneaux apart. Experience the difference for yourself.

a Longstanding Partner

We're not a break/fix vendor. We're invested in your long-term success. Partner with a company that actively looks to improve your systems and bottom line.

Proactive, not reactive

We don't sit around waiting for your call. Ongoing monitoring and self-help resources mean issues are resolved before you need to open a ticket.

deep, diverse expertise

Our bench is full of specialists across a wide range of disciplines. When an unusual problem surfaces, the right answer is always within reach.

Flexible Pricing Structure

Per-user, block time, T&M, or project-based billing. Agreements are structured around how your business operates instead of a one-size-fits-all model.
your one-stop tech shop

Your Entire Tech Stack,
One Place to Call

When your helpdesk, cybersecurity, phone system, and automation all live under one roof, everything works better together. Troubleshooting your entire organization's tech is only one call away.

Helpdesk & IT Support

Proactive, 24/7 remote and on-site support for your network, phone systems, servers, and more. Get a team that's already working on it before you call.

Cybersecurity

Layered protection that keeps threats out and your business running. From endpoint security and email filtering to vulnerability assessments and incident response.

Telephone Systems

Digital phone systems with advanced functionality. Stay connected whether you're in the office, remote, or both. Modernize how you communicate with VoIP, UCaaS, and more.

Disaster Recovery

When the unexpected happens, we get you back up and running fast. Automated backups, tested recovery plans, and rapid response when every minute counts.

Business Process Automation

Eliminate the repetitive manual work slowing your team down. We identify the bottlenecks in your workflows and build automated solutions that save time and reduce errors.

Business Intelligence

Turn your data into decisions. We build dashboards and reporting tools that give you a clear, real-time view of what's happening across your business.

Surveillance & Access Control

Keep your people, property, and assets protected with modern camera systems, keycard access, and integrated security solutions managed by a single trusted partner.

vCIO Services

Strategic technology leadership without the full-time executive price tag. We help you plan, budget, and make smart technology decisions that align with your business goals.
downtime calculator

What is IT downtime
costing your business?

Most businesses underestimate the true cost of IT downtime. Enter your numbers below and find out what outages are worth before it happens.
Annual Revenue
$
Your approximate annual revenue
NUMBER OF EMPLOYEES
Total headcount at your company
AVG. HOURLY RATE
$
Average across all employees
DOWNTIME HOURS PER YEAR
Average for SMBs is 14 hrs/yr
Calculate My Downtime Cost
Cost Per Hour
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of downtime
Cost Per day
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8-hour workday
annual cost
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TALK TO OUR TEAM
No commitment. No sales pressure. Just a conversation.
★★★★★
"I know y'all have my back, and that's what matters to me and our organization."
Alison
free resource

IT Buyer's Guide

Most business owners don't have an IT background. This guide walks you through how to evaluate, budget for, and buy IT services without getting taken advantage of.
Get the Free Guide →
Free Guide
SMB's Guide to it services
1
Why Most SMBs Overpay for IT
2
Understanding Your Options
3
How Managed IT Is Priced
4
How to Evaluate a Vendor
5
Red Flags to Watch For
6
Building Your IT Budget
15 min read · 6 chapters
Free Download
Get In Touch
Many Ways to Reach the Helpdesk
Choose the contact method that works best for you. Whatever you choose, a real person is on the other end.
Portal
The fastest way to get an issue on our board. Submit and track tickets anytime through the self-service portal.
Visit Portal →
Speak With a Person
PHONE
Ideal for urgent issues that need immediate attention. Get in touch with a human to talk through your tech issues.
(337) 800-TECH →
email
Send us a detailed description of your issue and we'll get back to you ASAP with next steps and a resolution plan.
support@techneaux.com →
The Data Journey

FAQ

The most common questions SMBs have when shopping for IT services.
What is a Managed Service Provider?
+
What's the difference between managed IT and break/fix?
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How long does it take to switch IT providers?
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